Released: February 06, 2010

Reliability ratings not always reliable

Source: Annys Shin, Washington Post (Free Registration)

Toyota’s recall of millions of cars in order to fix sticky gas pedals and loose floor mats has inconvenienced customers around the world and damaged the automaker’s reputation. Now it could also be undermining public confidence in the system of independent ratings and reviews that consumers have come to rely on and that for decades gave Toyota vehicles high marks for reliability and safety.

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