Consumer Services Guide (CSG)

Insurance Education Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

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• Oklahoma - Insurance Department
  The Oklahoma Insurance Department protects and enhances the financial security of Oklahoma and Oklahomans. The Consumer Assistance/Claims Division processes and investigates all complaints lodged by the public against insurance companies. This division also answers routine requests for information concerning insurance companies and policies.
  (added October 2006)
• Maine - Bureau of Insurance
  The Bureau of Insurance is committed to making consumers aware of their rights and assisting them with complaints and questions about their insurance coverage.
  (added October 2006)
• Mississippi - Department of Insurance
  The Consumer Services Division is responsible for mediating and resolving conflicts between the insurance industry and Mississippi residents. The Division provides information to the public, assisting consumers in all phases of their insurance business. The Division receives complaints from and interviews policyholders who feel they have not received fair consideration by insurance companies or agents, and takes corrective action against such offenders when appropriate.
  (added October 2006)
• West Virginia - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Wisconsin - Office of the Commissioner of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• South Dakota - Division of Insurance, Department of Commerce and Regulation
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• New Mexico - Department of Insurance
  The mission of the Division of Insurance of New Mexico is to provide convenient access to consumers to reliable insurance products which are underwritten by dependable and financially sound companies. They strive to ensure that these companies have a proven history of fair and reasonable rates and are represented by trustworthy and qualified agents. They are committed to consumer protection and fraud prosecution and deterrence.
  (added October 2006)
• Rhode Island - Insurance Regulation Division
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Arkansas - Department of Insurance
  The primary mission of the Arkansas Insurance Department (AID) is consumer protection through insurer solvency and market conduct regulation, and fraud prosecution and deterrence. The Consumer Services Division is designed to assist consumers with questions or problems relating to insurance coverage. This includes working to educate consumers on how to shop for insurance products and how to recognize the value of insurance.
  (added October 2006)
• Oregon - Insurance Division
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• North Carolina - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Montana - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Nebraska - Department of Insurance
  The mission of the department is to safeguard those affected by the business of insurance through the fulfillment of our statutory obligations and by promoting the fair and just treatment of all parties to insurance transactions.
  (added October 2006)
• North Dakota - Insurance Department
  The mission of the North Dakota Insurance Department is to protect the public good by fairly and effectively administering the laws of North Dakota. They are committed to vigorous consumer protection efforts while fostering a strong, competitive marketplace that provide consumers with choices and access to high-quality insurance products and services at competitive prices. In pursuit of our mission, they will treat all of our…
  (added October 2006)
• Iowa - Division of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Maryland - Insurance Administration
  The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland's insurance industry and protects consumers by ensuring that insurance companies and health plans act in accordance with insurance laws.
  (added October 2006)
• New York - Insurance Department
  The Insurance Department is responsible for supervising and regulating all insurance business in New York State. The Department’s mission is to: * Ensure the continued sound and prudent conduct of insurers’ financial operations; * Provide fair, timely and equitable fulfillment of insurer obligations; * Protect policyholders from financially impaired or insolvent insurers; * Eliminate fraud, other criminal abuse and unethical conduct in the industry; and…
  (added October 2006)
• Utah - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Michigan - Office of Financial and Insurance Regulation
  Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a…
  (added October 2006)
• Virginia - Bureau of Insurance, State Corporation Commission
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Connecticut - Consumer Affairs Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• District of Columbia - Department of Insurance and Securities Regulation
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also…
  (added October 2006)
• Montana - Commissioner of Securities and Insurance
  The Commissioner of Securities and Insurance's office is a criminal justice agency charged with protecting Montana's consumers through insurance and securities regulation and also through informing the public about insurance and securities issues.
  (added October 2006)
• Louisiana - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• New Hampshire - Department of Insurance
  The mission of the New Hampshire Insurance Department is to promote and protect the public good by ensuring the existence of a safe and competitive insurance marketplace through the development and enforcement of the insurance laws of the State of New Hampshire. We are committed to doing so in an honest, effective and timely manner.
  (added October 2006)

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