Consumer Services Guide (CSG)

Consumer Action Edition

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• American Association of Retired Persons (AARP)
  AARP is a membership organization dedicated to enhancing the experience of aging through advocacy, information, and services.
  
  
• Arizona - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• Arkansas - Department of Insurance
  The primary mission of the Arkansas Insurance Department (AID) is consumer protection through insurer solvency and market conduct regulation, and fraud prosecution and deterrence. The Consumer Services Division is designed to assist consumers with questions or problems relating to insurance coverage. This includes working to educate consumers on how to shop for insurance products and how to recognize the value of insurance.
  
  
• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• California - Department of Managed Care
  The Help Center at the Department of Managed Health Care explains your health care rights and helps you understand how to use your health care benefits. They make sure that health plans follow the law and address member complaints on time.
  
  
• California Health Advocates
  California Health Advocates is a Medicare advocacy and education organization in California. They are a non-profit and receive financial support from a broad range of private and public organizations. Their work includes advocacy & policy and education.
  
  
• California Online Directory
  The California Online Directory is a service provided by the California Department of Technology. The Online Directory provides access to government information and services for state employees, local government and the general public. The directory services include state employee information, state agency information, and a State Government Organization Chart, as well as a keyword search.
  
  
• California- Insurance Regulator
  Contact about complaints or questions concerning the insurance industry, including brokers and agents. Free rate surveys available to the public. (Also send copies of written complaints about insurance rates to the Attorney General’s office; it is a Proposition 103 watchdog agency. Complaints against HMOs not licensed as insurance companies go to the Department of Corporations.)
  
  
• Centers for Medicare & Medicaid Services (CMS)
  The Centers for Medicare & Medicaid Services (CMS) ten Field offices reorganized in February 2007 moving from a geography-based structure to a Consortia structure based on the Agency's key lines of business: Medicare health plans, Medicare financial management, Medicare fee for service operations, Medicaid and children's health, survey & certification and quality improvement. The intent of the new structure is to improve performance through uniform…
  
  
• Coalition Against Insurance Fraud
  A broad-based coalition of insurance companies, consumer groups, and government organizations working to implement new and existing laws and regulations that will directly and indirectly prevent or deter insurance fraud. The site offers consumer tips, news on insurance fraud, and regulatory and legislative news.
  
  
• Connecticut - Consumer Affairs Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• Delaware - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• District of Columbia - Department of Insurance and Securities Regulation
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also…
  
  
• Families USA
  The organization is committed to comprehensive reform of health and long-term care and works to educate and mobilize consumers on those issues. It has two grass roots advocacy networks - asap! and HealthLink USA - and develops and distributes publications as well.
  
  
• Federal Deposit Insurance Corporation (FDIC)
  Contact about complaints against state-chartered banks that are not members of the Federal Reserve System and for information on deposit insurance.
  
  
• Federal Emergency Management Agency
  

  FIMA manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings, and critical facilities from floods, earthquakes, tornadoes, and other natural disasters.

  Mitigation focuses on breaking the cycle of disaster damage, reconstruction, and repeated damage. Mitigation efforts provide value to the American people by creating safer communities and reducing loss of life…
  
  

• Idaho - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• Indiana - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• Insurance Brokers and Agents of the West (IBA West)
  Contact about insurance agents or brokers.
  
  
• Insurance Information Institute
  The mission of the Insurance Information Institute (I.I.I.) is to improve public understanding of insurance—what it does and how it works. For more than 40 years, the I.I.I. has provided definitive insurance information. Today, the I.I.I. is recognized by the media, governments, regulatory organizations, universities and the public as a primary source of information, analysis and referral concerning insurance. Each year, the I.I.I. works on…
  
  
• Iowa - Division of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• Legal Assistance for Seniors
  Call if you are having legal problems with Social Security, SSI, health care (including Medi-Cal, Medicare or nursing home issues), senior or subsidized housing, elderly abuse or incapacity. Help is available to Alameda County residents over 60 years old.
  
  
• Legal Assistance to the Elderly
  Provides assistance on civil matters, including landlord/tenant, to S.F. residents, 60 years or older. Must be S.F. resident 60 years or older. Provides legal services and health insurance counseling for seniors (age 60 or over). Assistance includes help with Medicare, Medi-Cal, Social Security, SSI, tenant problems, physical abuse, financial abuse, residential care and nursing homes. Home, hospital and nursing home visits are made by appointment.…
  
  
• Legal Services of Northern California (LSNC)
  Since 1956, Legal Services of Northern California has provided quality legal services that empower the poor to identify and defeat the causes and effects of poverty. Its priorities include: - Support for Families - Enhancing Economic Stability - Safety, Stability and Health Care - Civil Rights - Serving Populations with Special Vulnerabilities
  
  
• Louisiana - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  

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