Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Browse By Date

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• Virgin Islands - Division of Banking and Insurance
  The mission of the Division of Banking and Insurance is to serve and protect the public interest by aggressively enforcing the insurance, securities and banking laws in the Virgin Islands, while at the same time, assisting the insurance and banking industries to better serve the public.
  (added June 2010)
• California Health Advocates
  California Health Advocates is a Medicare advocacy and education organization in California. They are a non-profit and receive financial support from a broad range of private and public organizations. Their work includes advocacy & policy and education.
  (added March 2010)
• Centers for Medicare & Medicaid Services (CMS)
  The Centers for Medicare & Medicaid Services (CMS) ten Field offices reorganized in February 2007 moving from a geography-based structure to a Consortia structure based on the Agency's key lines of business: Medicare health plans, Medicare financial management, Medicare fee for service operations, Medicaid and children's health, survey & certification and quality improvement. The intent of the new structure is to improve performance through uniform…
  (added July 2009)
• California Online Directory
  The California Online Directory is a service provided by the California Department of Technology. The Online Directory provides access to government information and services for state employees, local government and the general public. The directory services include state employee information, state agency information, and a State Government Organization Chart, as well as a keyword search.
  (added July 2007)
• Federal Deposit Insurance Corporation (FDIC)
  Contact about complaints against state-chartered banks that are not members of the Federal Reserve System and for information on deposit insurance.
  (added October 2006)
• Federal Emergency Management Agency
  

  FIMA manages the National Flood Insurance Program (NFIP) and a range of programs designed to reduce future losses to homes, businesses, schools, public buildings, and critical facilities from floods, earthquakes, tornadoes, and other natural disasters.

  Mitigation focuses on breaking the cycle of disaster damage, reconstruction, and repeated damage. Mitigation efforts provide value to the American people by creating safer communities and reducing loss of life…
  (added October 2006)

• California- Insurance Regulator
  Contact about complaints or questions concerning the insurance industry, including brokers and agents. Free rate surveys available to the public. (Also send copies of written complaints about insurance rates to the Attorney General’s office; it is a Proposition 103 watchdog agency. Complaints against HMOs not licensed as insurance companies go to the Department of Corporations.)
  (added October 2006)
• Families USA
  The organization is committed to comprehensive reform of health and long-term care and works to educate and mobilize consumers on those issues. It has two grass roots advocacy networks - asap! and HealthLink USA - and develops and distributes publications as well.
  (added October 2006)
• Insurance Information Institute
  The mission of the Insurance Information Institute (I.I.I.) is to improve public understanding of insurance—what it does and how it works. For more than 40 years, the I.I.I. has provided definitive insurance information. Today, the I.I.I. is recognized by the media, governments, regulatory organizations, universities and the public as a primary source of information, analysis and referral concerning insurance. Each year, the I.I.I. works on…
  (added October 2006)
• American Association of Retired Persons (AARP)
  AARP is a membership organization dedicated to enhancing the experience of aging through advocacy, information, and services.
  (added October 2006)
• California - Department of Managed Care
  The Help Center at the Department of Managed Health Care explains your health care rights and helps you understand how to use your health care benefits. They make sure that health plans follow the law and address member complaints on time.
  (added October 2006)
• Coalition Against Insurance Fraud
  A broad-based coalition of insurance companies, consumer groups, and government organizations working to implement new and existing laws and regulations that will directly and indirectly prevent or deter insurance fraud. The site offers consumer tips, news on insurance fraud, and regulatory and legislative news.
  (added October 2006)
• Medicare
  The Federal agency that administers Medicare, the Health Care Financing Administration, provides information on Medicare benefits. Site contains the Medicare Compare database to help Medicare beneficiaries compare the benefits offered by specific Medicare HMOs (health maintenance organizations) in their area.
  (added October 2006)
• United Policyholders
  A nonprofit organization that provides information about insurance from the consumer’s point of view. They offer help in understanding your insurance policies, as well as tips for making a successful claim, especially after a natural disaster.
  (added October 2006)
• South Dakota - Division of Insurance, Department of Commerce and Regulation
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Washington - Office of the Commissioner of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Wyoming - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Missouri - Department of Insurance
  The mission of the Missouri Department of Insurance, Financial Institutions and Professional Registration is to efficiently and effectively encourage a fair and open market for consumer service industries. The Consumer Affairs Division: * Helps the public resolve complaints, provides information on insurance policies and investigates insurance fraud. * Provides insurance education and outreach activities to Missouri consumers.
  (added October 2006)
• Texas - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Mississippi - Department of Insurance
  The Consumer Services Division is responsible for mediating and resolving conflicts between the insurance industry and Mississippi residents. The Division provides information to the public, assisting consumers in all phases of their insurance business. The Division receives complaints from and interviews policyholders who feel they have not received fair consideration by insurance companies or agents, and takes corrective action against such offenders when appropriate.
  (added October 2006)
• New Hampshire - Department of Insurance
  The mission of the New Hampshire Insurance Department is to promote and protect the public good by ensuring the existence of a safe and competitive insurance marketplace through the development and enforcement of the insurance laws of the State of New Hampshire. We are committed to doing so in an honest, effective and timely manner.
  (added October 2006)
• Massachusetts - Division of Insurance
  The primary mission of the Division of Insurance is to monitor the solvency of its licensees in order to promote a healthy, responsive and willing marketplace for consumers who purchase insurance products.
  (added October 2006)
• New York - Insurance Department
  The Insurance Department is responsible for supervising and regulating all insurance business in New York State. The Department’s mission is to: * Ensure the continued sound and prudent conduct of insurers’ financial operations; * Provide fair, timely and equitable fulfillment of insurer obligations; * Protect policyholders from financially impaired or insolvent insurers; * Eliminate fraud, other criminal abuse and unethical conduct in the industry; and…
  (added October 2006)
• Utah - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Pennsylvania - Insurance Department
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)

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