Contact Us

Consumer Action has three offices—in San Francisco, Los Angeles and Washington, DC. See contact information below. Members of the media, click here.

The DC office does not handle consumer complaints. We are happy to help with your complaint if you call (415) 777-9635 and leave a message. We ask that you leave a detailed message so that we can research your problem according to the laws of the state you live in. You may also submit your complaint online.

If you wish to order a publication, please read our How to Order Publications article.

Electronic communications

We would be glad to help you with any concern, however we ask that you submit only one communication about your issue. For instance, if you want to comment on our website content or materials, contact the Editor. If you would like to know about our trainings or educational materials, contact our Outreach Department. If you find broken links or web pages that don't load or display properly, contact the Webmaster. If you would like general information about Consumer Action, use the "Info" form.

• Complaint Hotline (English)
• Complaint Hotline (Spanish / en español)
• Editor ("Talk Back")
• Info at Consumer Action (General information)
• Outreach at Consumer Action (Trainings and training materials)
• Webmaster (Issues with the website)

Telephone

San Francisco Office

• Consumer Complaint Hotline: (415) 777-9635 (You are asked to leave a message and a counselor will contact you shortly.)
• Business Department: (415) 777-9648
• Fax: (415) 777-5267

Outreach and Training Direct Line:

• Audrey Perrott, Associate Director: Tel (209) 451-0965 • Fax (510) 952-8285

Los Angeles Office

• Business: (213) 624-4631
• Facsimile: (213) 624-0574

Washington DC Office (National Priorities Team)

• General Business: (202) 544-3088

DC Office Direct Lines:

• Linda Sherry, Director: (202) 544-3088
• Ruth Susswein, Deputy Director: (301) 718-2511

Mailing Address

Consumer Action
1170 Market Street, Suite 500
San Francisco, CA 94102

Consumer Action (Los Angeles, CA)
11901 Santa Monica Blvd., PMB 563
Los Angeles, CA 90025

Consumer Action (Washington, DC)
P.O. Box 70037
Washington, DC 20024
For deliveries that require a street address, please call (202) 544-3088.