CA News & Special Reports Archive

2020

October

28
  • Impact of race on personal finances (Fall 2020).
    In the latest issue of Consumer Action News, on the "Impact of race on personal finances," we examine areas of personal finance affected by institutional racism, from car and student loans to mortgages and auto insurance, and we consider some proposals for dismantling the barriers to financial inclusion.
01
  • Consumer Action INSIDER - October 2020.
    The October 2020 issue of Consumer Action INSIDER highlights our webinar on job loss in the pandemic (part of our COVID-19 Educational Project, sponsored by Wells Fargo, with additional support from AT&T, Bank of America, Capital One, Chase, and Square); our use of the Financial Health Network’s FinHealth Score® Toolkit to gauge consumers' financial health using apps and other digital services to save money, etc.; advice on what to do if you bought a "lemon" (with or without a factory warranty); our recent coalition efforts; the latest CFPB happenings; and new settlements posted in our Class Action Database.

August

31
  • Consumer Action INSIDER - September 2020.
    The September 2020 issue of Consumer Action INSIDER highlights our upcoming Health and Wealth virtual convening and annual awards ceremony (registration open now), and includes articles on “best practices” in issues-based online activism, Consumer Action's webinar on estate planning during the pandemic (part of our COVID-19 Educational Project, sponsored by Wells Fargo, with additional support from AT&T, Bank of America, Capital One, Chase, and Square), the importance of registering your car with your state motor vehicle agency (rather than a third party), our recent coalition efforts, the latest CFPB happenings, and new settlements posted in our Class Action Database.

July

13
  • Health and wealth: The connection (Summer 2020).
    From learning that you owe thousands of dollars in surprise medical bills, to being hit with a lawsuit for unpaid hospital bills, life can be hard for healthcare consumers who are burdened by medical debt. And debt tends to cause stress and despair that spills into all corners of individual and family life. In this issue, Consumer Action looks at some innovative ways to help relieve the heavy debt burden, and examines the prospect of efficient, effective virtual medical care.

May

01
  • Consumer Action INSIDER - May 2020.
    The May 2020 issue of Consumer Action INSIDER features articles about our COVID-19 consumer financial resources guide; a health and technology webinar our staff participated in; how to stop recurring payments; coverage of our Coalition Efforts; and new settlements posted in our Class Action Database.

April

  • Consumer Action INSIDER - April 2020.
    The April 2020 issue of the Consumer Action INSIDER instructs older people on how they can report scams, especially as new ones are arising daily due to the coronavirus crisis; gives readers an overview of former CFPB director Richard Cordray's new book, “Watchdog: How Protecting Consumers Can Save Our Families, Our Economy, and Our Democracy”; exposes how the devil's in the details when it comes to "free filing" tax prep services offered by companies such as TurboTax and Tax Act; updates readers on our coalition efforts, including those to ensure that any COVID-19 vaccines developed are affordable for all consumers; and more.

March

16
  • Saving for retirement (Spring 2020).
    In this issue of Consumer Action News we address the issue of retirement savings, and feature the results of an online survey we conducted about how people are saving for, and poised for, retirement.
01
  • Consumer Action INSIDER - March 2020.
    The March 2020 issue of the Consumer Action INSIDER explains how taxpayers can avoid falling victim to tax-related identity theft; details how market-rigging by Big Pharma is making medications (including generics) less accessible and affordable for consumers; describes how users can avoid getting hit with cancellation fees when they schedule services through apps; updates readers on the Consumer Financial Protection Bureau's partnership with the U.S. Department of Education (to help student borrowers by resolving lending complaints); and more.

February

03
  • Consumer Action INSIDER - February 2020.
    The February 2020 issue of the Consumer Action INSIDER outlines our new "Get Covered" health insurance education and training module; invites readers to participate in our upcoming webinars on how FinTech can help consumers save money, budget, and more; explains how "spreading the word" can stop the spread of common scams; updates readers on the Consumer Financial Protection Bureau's work and asks the question: "Why isn't it providing financial relief to wronged consumers?"; and more.

2019

December

19
  • The benefits of class actions (Winter 2019-2020).
    Class action cases are an important consumer protection tool. While they don’t often provide full compensation to harmed consumers, they play a vital role in promoting fair corporate behavior. In this issue of Consumer Action News we explore how class actions benefit consumers.

September

30
  • Consumer Action INSIDER - October 2019.
    The October 2019 issue of the Consumer Action INSIDER details a partnership between Verizon and Consumer Action to combat the onslaught of robocalls; outlines our involvement in the Insurance Consumer Protection Advisory Council (to identify new ways to reduce insurance fraud); informs readers of what action to take when a landlord will not return their security deposit; lists the newest class action settlements; updates readers on the Consumer Financial Protection Bureau's work; and more.

April

01
  • Consumer Action INSIDER - April 2019.
    The April issue updates readers on the latest in the campaign to end the unfair practice of forced arbitration; what to do when taking your pet to the vet ends up costing you WAY too much; our partnership with the Mexican American Opportunity Foundation; and more.

January

15
  • Paper or digital? (Winter 2018-2019).
    Paper or digital, that is the question—and the focus of the Winter 2018-2019 issue of Consumer Action News. Companies and government agencies are (in some cases aggressively) switching consumers from paper to electronic communications, but is that what consumers want or need? Read the newsletter to learn about consumers’ rights regarding paper statements, what a Consumer Action survey on the topic revealed, and how groups are pushing back on paperless in support of consumer choice.
01
  • Consumer Action INSIDER - January 2019.
    The January issue features a Hotline Chronicles article on how to best return unwanted holiday gifts; our updated Earned Income Tax Credit (EITC) guide to help you get the biggest refund possible this tax season; our work fighting for immigrant rights; a campaign we've joined to protect consumer access to printed communications; our latest annual report; and more.

2018

December

02
  • Consumer Action INSIDER - December 2018.
    The December issue features a Hotline Chronicles article about a driver who was the victim of predatory towing (and what you can do if this happens to you); Consumer Action's annual National Consumer Empowerment Conference; your rights when dealing with debt collectors (under the Fair Debt Collection Practices Act); and more.

November

01
  • Consumer Action INSIDER - November 2018.
    The November issue features a Hotline Chronicles article about a homeowner incensed with his deceptive termite plan; Consumer Action's 47th anniversary/awards event in Washington, DC; the latest consumer research presented at the FDIC Consumer Research Symposium; and Consumer Action News' edition on airline flyers' rights.

September

30
  • Consumer Action INSIDER - October 2018.
    The October issue features a Hotline Chronicles article about recurring credit/debit card charges; Consumer Action's work with the National Endowment for Financial Education to help financial educators evaluate their training programs; our outreach staff's financial and marketplace education efforts across the county; and CFPB Watch and new coalition efforts and class actions.
01
  • Consumer Action INSIDER - September 2018.
    The September issue features a Hotline Chronicles article about credit card surcharges; a Maryland organization that helps strengthen family finances and economic stability; coverage of an event in Washington, DC, looking at the state of financial reform 10 years after the Grand Recession; and CFPB Watch and new class actions.

August

  • Consumer Action INSIDER - August 2018.
    This month's INSIDER updates readers on recent events (including Public Citizen's Affordable Medicines Now conference, the Transatlantic Consumer Dialogue’s annual meeting on the impact of technology on consumers, and the Credit Builders Alliance Training Institute); breaks down the pros and cons of a new California data protection law; tells the tale of a consumer who was charged too much for her out-of-country car rental due to "currency conversion" issues; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.

July

  • Consumer Action INSIDER - July 2018.
    This month's INSIDER promotes our new education modules on disaster preparedness for homeowners/rents and on how to evade scammers; tells the tale of a consumer who was given the runaround by his home warranty company when he needed a hot water heater; updates readers on the latest happenings at the Consumer Financial Protection Bureau (which is currently under assault by its own director); gives information on our "coalition efforts" and lists the latest lawsuit settlements from our Class Action Database.

June

  • Consumer Action INSIDER - June 2018.
    This month's INSIDER highlights the 2018 Consumer Lobby Day in Washington, DC; updates you on the latest changes to the California LifeLine discounted phone service program; gives advice on how you can use social media to complain about your customer concerns; and promotes our new Vision Action Center (which outlines the rights of consumers who purchase contact lenses and eyeglasses), among other articles. We also update readers on our latest "coalition efforts" and list the latest lawsuit settlements from our Class Action Database.

May

  • Consumer Action INSIDER - May 2018.
    This month's INSIDER brings you articles on our work to highlight missing mandatory signs at optometrists' offices in California; the results of a survey of our network partners about our consumer educational materials; our train-the-trainer event on job training and apprenticeship programs; and a new financial health pilot we're working on, among other news. Hotline Chronicles tells the story of the hasty repossession of a woman's deceased dad's car and we have a crop of "coalition efforts" and some interesting new lawsuit settlements from our Class Action Database.

April

  • Consumer Action INSIDER - April 2018.
    This month's INSIDER brings you stories about the Federal Trade Commission's Contact Lens Workshop; an agency that protects municipal bond investors; updates to our Consumer Services Guide; new legislation we're following in California; and planning activities for our annual Consumer Empowerment Conference. Hotline Chronicles discusses a complaint from a homebuyer who was asked to pay a real estate agent in advance in order to find a home.

March

  • Consumer Action INSIDER - March 2018.
    The March issue offers information for taxpayers, such as news of our updated Earned Income Tax Credit brochure and "hacks" to help with your taxes, as well as the release of a new slide deck for trainers who teach adults, a "Roundup" of new class actions and political shenanigans at the Consumer Financial Protection Bureau (CFPB). Hotline Chronicles hears from a man with a "surprise" medical bill—a growing problem because of increasing deductibles and strict in-network health plans.

February

  • Consumer Action INSIDER - February 2018.
    This month's Hotline Chronicles looks at how to avoid tax scams. The new INSIDER also features articles about a recent train-the-trainer event focusing on vocational and job training schools; an interview with the leader of an innovative partner agency; how the Consumer Financial Protection Bureau's priorities have changed with political winds; and new class actions and coalition activities.
 

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