Outreach & Training
Consumer Action’s multilingual and multicultural community outreach managers work to empower individual consumers and community educators nationwide through free, unbiased, rights-focused consumer literacy information and training. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations—the largest and most diverse of its kind—by providing information and tools to enable them to educate and advocate… Read More »
Content
Our Events
- Webinar on creating wealth through homeownership (Aug 04, 2022)
The Homeownership: The wealth creation connection webinar features speakers Kristin Wong, a financial analyst on the mortgage team at the Consumer Financial Protection Bureau (CFPB),…} - Health is Wealth promotes affordable, transparent health care (Nov 05, 2020)
Consumer Action celebrated 49 years of consumer successes during its annual convening and awards ceremony, held in late September via a series of virtual panels…} - Consumer Action hosts auto insurance trainings in three states (Nov 05, 2015)
Consumer Action’s Auto Insurance module explains the importance of having adequate auto insurance and prepares drivers to determine what coverage they need, shop for…}
Training Tools
- After a Disaster: ID Theft, Scams and Insurance (Presentation) (Mar 17, 2021)
In this presentation, Consumer Action's Linda Williams explains common scams and problems encountered by consumers who have been affected by a disaster. Tips and resources…} - Coping with COVID-19: From housing, to health care, to rebooting your savings (Nov 05, 2020)
“Establishing or replenishing savings” covers why and how to create or add to an emergency fund. While having a…} - Teaching Adults: Making Your Training Stick (PowerPoint Slides) (Feb 22, 2018)
Adults learn differently. Consumer Action's PowerPoint slide presentation is free for use by those facilitating adult financial literacy training sessions. Experienced trainers, facilitators and coaches…}
Our Network
- Using FinTech and coaching to improve financial wellness (May 05, 2022)
By Audrey Perrott Consumer Action launched two financial health and technology programs in 2020 and 2021 with support from the Federal Home Loan Bank of…}
Best Practices
- Preparation and practice makes perfect (Jul 01, 2007)
There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…} - Lead without taking the reins (Apr 01, 2007)
Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…} - Give your 'pitch' a facelift (Mar 01, 2007)
“What do you do?” It’s a simple enough question, used often for starting a conversation. Yet the answer you provide to that question can determine…}
Recommended Training Tools
- Avoid ID Theft Training Kit (Nov 19, 2008)
The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…}
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Videos & Webinars
- After a Disaster: ID Theft, Scams and Insurance (Presentation) (Mar 17, 2021)
In this presentation, Consumer Action's Linda Williams explains common scams and problems encountered by consumers who have been affected by a disaster. Tips and resources…} - Consumer Action YouTube Channel (Apr 17, 2017)
The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more.}
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