Outreach & Training

Under the direction of Mikael Wagner, Director of Training and Outreach, Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach… Read More »

 
  • Coping with stage fright (Jun 16, 2008)
    You are about to facilitate a workshop. People are starting to enter the training room. The Executive Director is sitting…
  • MoneyWi$e financial education for the military (Mar 14, 2008)
    Outreach staff members Mikael Wagner and Linda Williams are featured in a video segment about Consumer Action's MoneyWi$e partnership with…
  • Speaking effectively to your audience (Mar 04, 2008)
    Once you are actually in the room with your audience, you must focus on delivering the most engaging presentation possible.…
  • Using body language (Aug 01, 2007)
    At every moment of your waking life, you are sending out nonverbal signals about your feelings and intentions. It’s possible…
  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your…
  • Lead without taking the reins (Apr 01, 2007)
    Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others…
  • Give your 'pitch' a facelift (Mar 01, 2007)
    “What do you do?” It’s a simple enough question, used often for starting a conversation. Yet the answer you provide…
  • Facilitator behavior and strategies (Feb 01, 2007)
    How you behave as a facilitator can make or break your effectiveness. The more groundwork you do, the better you…

 

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